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How do I contact customer support?

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Written by Robyn Shapiro

If you're chatting with us now, you're already in the right place. Tell us what you need and your order number, and we'll take it from here.

Other ways to reach us:

• Patient Portal: Send us a message directly inside your portal
• Live Chat: Click the chat icon in the bottom right corner of our website
• Email: [email protected]
• Call: (800) 597-0884

We're not able to take live calls, but you're always welcome to leave a voicemail and our team will return your call as soon as possible. Please allow up to one week for phone call returns.

For the fastest support, chat with us here or message us in your patient portal. Please keep to one conversation per issue so nothing gets missed.

Our dedicated support team is available Monday–Friday, 9:00am–6:00pm EST, and we look forward to assisting you.

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