This applies only to a new order before your prescription is written. If you were charged for a refill, charged twice, or charged after cancelling, that's not a hold. Tell us the date and amount of the charge here and our team will check it.
Once you complete your first purchase, but before a prescription is written, a hold is placed on your credit card, so that may be what you see on your account. Your card is not charged before a prescription is written unless you paid with a debit card. After you message with the doctor and a prescription is written, your card is charged and the medicine is sent out to you. If for some reason you are not approved for treatment, the hold will be released.