We're sorry to hear you're thinking about canceling — we'd genuinely love the chance to help before you go.
Many of the most common reasons patients consider canceling are things our care team can actually help with:
Side effects or tolerability — your provider can adjust your dose or switch you to a different medication
Cost or billing concerns — reach out and we'll explore what options are available to you
Shipping or order issues — we can look into this right away and make it right
Needing a break — you can pause your treatment at any time and resume when you're ready, with no pressure
If any of these apply, please reach out to us at [email protected] — we're here to help find a solution that works for you.
What if I get side effects after paying for a multi-month plan?
Message your provider from your patient portal first. They can lower your dose or switch you to a different medication, which solves most side effects.
If your prescription hasn't been sent to the pharmacy yet, you can still cancel your order in full. Once it has been sent, the supply that's already shipping can't be cancelled or refunded. A 3-month plan ships all at once, while 6- and 12-month plans ship in batches, so later batches can still be cancelled (see below).
Want to pause instead of canceling?
Pausing is a great option if you need a temporary break. Your account stays active, no future shipments go out, and you can resume whenever you're ready — no need to restart from scratch.
To pause in your patient portal:
Go to patient.effecty.com
Navigate to Treatments
Click on the Active Treatment you want to pause
Go to Plan and select Pause Treatment
Ready to cancel?
If you'd still like to proceed with a full cancellation, here are your options:
Option 1 — Patient portal: Go to patient.effecty.com, navigate to Treatments, click on your Active Treatment, go to Plan, and select Cancel Treatment.
Option 2 — Email us: Send an email to [email protected] with the subject line 'Cancel my account' and our team will process it promptly and efficiently.
⚠️ Important: If your prescription has already been sent to the pharmacy for fulfillment, we can only cancel future shipments — not the current one in progress. If the prescription has not yet been sent, we can cancel the full order.
How multi-month plans ship
Multi-month plans do not ship one month at a time. Here is how each plan ships:
3-month plan: Your full 3-month supply is sent in a single shipment. Once it has been sent to the pharmacy, there are no remaining shipments to cancel.
6-month plan: Your supply is sent in 2 shipments (approximately 3 months of supply per batch).
12-month plan: Your supply is sent in 4 shipments (approximately 3 months of supply per batch).
If you are unsure whether a future shipment is still pending, please contact our care team at [email protected] before requesting a billing adjustment — they can confirm your exact shipment status.