We're sorry to hear you're thinking about canceling — we'd genuinely love the chance to help before you go.
Many of the most common reasons patients consider canceling are things our care team can actually help with:
Side effects or tolerability — your provider can adjust your dose or switch you to a different medication
Cost or billing concerns — reach out and we'll explore what options are available to you
Shipping or order issues — we can look into this right away and make it right
Needing a break — you can pause your treatment at any time and resume when you're ready, with no pressure
If any of these apply, please reach out to us at [email protected] — we're here to help find a solution that works for you.
Want to pause instead of canceling?
Pausing is a great option if you need a temporary break. Your account stays active, no future shipments go out, and you can resume whenever you're ready — no need to restart from scratch.
To pause in your patient portal:
Go to patient.effecty.com
Navigate to Treatments
Click on the Active Treatment you want to pause
Go to Plan and select Pause Treatment
Ready to cancel?
If you'd still like to proceed with a full cancellation, here are your options:
Option 1 — Patient portal: Go to patient.effecty.com, navigate to Treatments, click on your Active Treatment, go to Plan, and select Cancel Treatment.
Option 2 — Email us: Send an email to [email protected] with the subject line 'Cancel my account' and our team will process it promptly and efficiently.
⚠️ Important: If your prescription has already been sent to the pharmacy for fulfillment, we can only cancel future shipments — not the current one in progress. If the prescription has not yet been sent, we can cancel the full order.
How multi-month plans ship
Multi-month plans do not ship one month at a time. Here is how each plan ships:
3-month plan: Your full 3-month supply is sent in a single shipment. Once it has been sent to the pharmacy, there are no remaining shipments to cancel.
6-month plan: Your supply is sent in 2 shipments (approximately 3 months of supply per batch).
12-month plan: Your supply is sent in 4 shipments (approximately 3 months of supply per batch).
If you are unsure whether a future shipment is still pending, please contact our care team at [email protected] before requesting a billing adjustment — they can confirm your exact shipment status.