If you paused your treatment, your plan is still in your account and you can restart it at any time. You don't need to start a new order.
To restart your plan
Log in at patient.effecty.com
Go to Treatments
Open your paused treatment
Select Restart (or go to Manage next shipment and unpause it)
Complete your check-in so your provider can review your plan before your next shipment
Can't find your medication in the shop?
While your plan is paused, your weight loss medication may not appear in the shop. Restart your paused plan using the steps above instead of placing a new order.
Seeing "visit already completed"?
This usually means your plan is still paused. Restart it first, then return to your check-in. If you're still stuck, message us from your patient portal or email [email protected] and we'll help.